Frequently Asked Questions

Choose an experience and submit your date, group size, hotel, and contact details. A booking is confirmed only after availability, price, and payment terms are agreed in writing.

Changes depend on operator availability and the cancellation terms shown in your confirmation. Contact us as early as possible.

Deposit requirements vary by operator and date. The amount and balance deadline will be shown clearly before payment.

Verified payment options will be included with your booking summary. Never send payment to an account that does not match the confirmed instructions.

Sometimes, but boat capacity, park limits, and transfers can sell out. Booking several days ahead gives you better options.

Join tours follow a shared schedule. Private tours offer more flexibility in timing and route, subject to weather, tides, and park rules.

Only experiences marked private include a boat reserved for your group. Always check the trip type in your quotation.

Capacity depends on the boat licence, passenger mix, and operator. We confirm the permitted group size before booking.

Private routes can often be adjusted, but the captain makes the final decision based on sea conditions and official restrictions.

Inclusions differ by experience. Your written quotation lists transfers, meals, equipment, insurance, and any exclusions.

Not always. We will state current park fees separately or confirm when they are included before payment.

Departure points vary between Phuket, Phi Phi, Phang Nga, and Khao Lak. The exact pier appears on your confirmed voucher.

Your voucher includes the pier, counter, pickup time, and operator name. Check it before leaving your hotel.

Many join tours include selected pickup zones. Remote areas and private transfers may carry a surcharge.

Start times depend on route and pickup area. Early departures are common for full-day island trips.

Most private longtail trips depart from Phi Phi. You may need a separate ferry or speedboat transfer from Phuket or Krabi.

Bring swimwear, sun protection, a towel, dry clothing, required medicine, and a waterproof bag for valuables.

Yes. Use reef-conscious sunscreen where possible and reapply after swimming while following park guidance.

Usually, but some boats or parks restrict certain containers. Share dietary needs in advance and ask your operator.

A small amount can be useful for park fees, snacks, lockers, or local purchases when card payment is unavailable.

Licensed operators use required safety equipment and trained crews. Guests must follow briefings and disclose relevant health conditions.

The operator may delay, reroute, reschedule, or cancel. Safety and official notices take priority over the advertised schedule.

Many trips can accommodate non-swimmers, but activities and sea conditions vary. Tell us before booking and wear a life jacket as instructed.

Suitability depends on age, health, mobility, route, and boat type. Share these details so the operator can assess the trip properly.

Maya Bay may close seasonally or under official conservation measures. Access rules can change at short notice.

Wildlife sightings are never guaranteed. Keep a respectful distance and follow national park and crew instructions.

It is a sheltered limestone lagoon known for clear turquoise water. Access and swimming depend on tides and traffic.

No. The national park announces an official operating season and may change dates for conservation or weather.